Golens Worry-Free 7-Day Money Back Guarantee
At Golens, we stand behind the quality and reliability of every smart lock we make. Your security and peace of mind are our top priority. That’s why all purchases are covered by our 7-Day Worry-Free Money Back Guarantee.
📦 What’s Covered
If your Golens smart lock arrives with any of the following issues, you’re fully protected:
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Physical damage during delivery
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Manufacturing defects
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Missing parts or components
🔁 Our Resolution Process
If you report an issue within 7 days of delivery:
✅ Step 1 – Quick Fix: We’ll first ship you a replacement part free of cost for the fastest resolution.
💰 Step 2 – Full Protection:
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If the issue cannot be fixed with replacement parts, you can choose between:
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A free full replacement of the product, or
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A 100% refund if you prefer not to keep the lock.
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⚡ We prioritize replacement parts first to ensure a faster, hassle-free solution.
❌ What’s Not Covered
Our Money Back Guarantee does not apply to:
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Returns due to change of mind or comfort preference
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User-induced damage (improper installation, physical tampering, water damage, etc.)
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Issues reported after 7 days of delivery
(However, all such cases are still covered under our standard warranty policy as per its terms.)
🕒 How to Claim
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Report the issue within 7 days of delivery
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Share clear photos/videos with our team via WhatsApp or Email
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Our support team responds within 24 hours and guides you through the process
💬 Need Help?
Our dedicated support team is always available to assist you on WhatsApp chat, call, or email — quick, friendly, and reliable.
Golens. Smart Security. Zero Worry.