We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

To initiate a return, please contact us at care@golens.in. Returns must be sent to the following address:

B-6-186, Sudharshana Nagar, Bikaner, RJ, 334003, India

Once your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior return approval will not be accepted.

Note: If your country of residence is outside India, shipping times for returns may vary.

For any return questions, contact us at care@golens.in.

DAMAGES AND ISSUES

Please inspect your order upon delivery. Contact us immediately if:

  • The item is defective, damaged, or

  • You received the wrong item.

We will evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you're unsure about the return eligibility of a specific item, please contact us.

EXCHANGES

To get a different item quickly:

  1. Request a return for the item you have.

  2. Once approved, make a new purchase for the desired item.

REFUNDS

We’ll notify you once your return is received and inspected. If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval and you haven’t received it, contact us at care@golens.in.