Shipping Policy – Golens

At Golens, we prioritize fast and reliable shipping to ensure your home security products reach you as quickly and safely as possible. Please read our shipping policy carefully to understand how we handle orders and deliveries.

Order Processing Time

All orders are processed within 48 working hours of being placed. You will receive an order confirmation email after placing your order, followed by a shipping confirmation email once your order has been dispatched. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeframes

Domestic Shipping (Within India):
Once dispatched, delivery typically takes 3 to 7 business days, depending on your location and the shipping carrier. Delays may occur during high-volume seasons or due to unforeseen logistics issues.

Shipping Confirmation & Tracking

After your order has been shipped, we will send you a confirmation email that includes a tracking number and the shipping carrier’s details. You can use this information to track your shipment on the carrier’s website. If you do not receive a tracking email within a reasonable timeframe, please contact us.

Shipping Charges

Shipping charges (if any) are calculated at checkout based on your delivery address, the weight of the package, and the shipping option selected. Some promotions or offers may include free shipping for qualifying orders.

Incorrect Shipping Information

Please ensure that the shipping address and contact details you provide are accurate. We are not responsible for orders lost or delayed due to incorrect or incomplete address information. If you realize there’s an error in your address after placing the order, contact us immediately at care@golens.in so we can attempt to correct it before dispatch.

Delays and Unforeseen Issues

While we strive to deliver all orders promptly, there may occasionally be delays due to weather conditions, logistical challenges, or customs clearance. We appreciate your patience and understanding in such cases. If your order is significantly delayed, we encourage you to reach out to our support team for assistance.

Contact Information

For any shipping-related questions, concerns, or assistance, please contact us at:
Email: care@golens.in
Return Address:
B-6-186, Sudharshana Nagar,
Bikaner, RJ, 334003,
India

We are here to help and will do our best to ensure a smooth and satisfactory delivery experience.